Contact Us
At Mandalay Bay, we strive to provide the best possible experience for our guests. If you have any questions or concerns about your visit, please don't hesitate to reach out. Our customer support team is here to help.
Support Availability
We understand that issues can arise at any time, and that's why we're available around the clock to assist you. Phone support is available daily from 8:00am-10:00pm PST, with some kiosk hours extending later.
Live Chat Support
We're excited to offer live chat support for your convenience. However, please note that this service is currently only available during operating hours.
Email Support
If you'd prefer to communicate via email, our team will do its best to respond as soon as possible.
Please visit our FAQ section (available on the website) or contact us using one of the methods above. Our dedicated support team is here to help answer any questions you may have.
Verification and Account Help Support
If you're experiencing issues with your account, please don't hesitate to reach out for assistance. We'll work closely with you to resolve the issue as quickly as possible.
Responsible Gambling Assistance
We care about our guests' well-being and are committed to providing a responsible gambling experience. If you or someone you know needs assistance, we're here to help. Please contact us using one of the methods above.
Technical Support
Our technical support team is available to assist with any issues related to our online systems.
Complaint or Dispute Guidance
If you have a complaint or concern about your experience at Mandalay Bay, please reach out to us directly via phone or email. We take all complaints seriously and will work closely with you to resolve the issue as quickly as possible.
Communication Response Expectations
We strive to respond to all support requests within a reasonable timeframe. While we can't guarantee exact response times, our dedicated team is committed to resolving issues efficiently and effectively.
Account-Security Assistance
Your security and well-being are of utmost importance to us. If you have concerns about account security or safety, please don't hesitate to contact us using one of the methods above.
Mobile and Desktop Support Accessibility
Our systems are designed to be accessible on a variety of devices, including desktop computers and mobile phones.
We appreciate your feedback and would like to hear from you. Whether it's regarding an issue with our services or simply to provide suggestions for improvement, please don't hesitate to reach out using one of the methods above.
Thank you for choosing Mandalay Bay!
